Our Terms and Conditions of Sale

These Terms and Conditions of Sale apply to all sales of Odaje products to consumers through the website www.odaje.com. By placing an order, the customer accepts these Terms and Conditions of Sale in full. They take precedence over any other terms and conditions of sale unless expressly accepted by the seller.

 


ORDERS

Items displayed on the website are available while stocks last. If an order or payment is initiated for an unavailable item, Odaje undertakes to offer a credit or refund the customer within 15 days. Odaje undertakes to notify by email any customer who has ordered an unavailable item.


PRICES AND PAYMENTS

The prices applicable to orders are those displayed on the website www.odaje.com when the order is placed. Prices include all taxes, exclude delivery charges and are governed by French law. The seller may change prices at any time without notice, particularly if tax or economic circumstances change. Ordered items must be paid for online in euros. Any bank charges arising from payment are borne by the customer. Delivered goods remain the property of the seller until payment has been received in full. Online payment can be made by bank card or through a PayPal account. Our secure Payplug platform accepts all European and international Visa and MasterCard credit and debit cards, including Visa Electron and Maestro (Mastercard). We also accept all French cards on the CB network, even if they are not affiliated with Visa or MasterCard. Customers may also pay for their orders through the secure PayPal platform. These platforms comply with the current regulations of the accepted card networks.

 

AVAILABILITY

Odaje does not intend to sell the products offered in large quantities. Accordingly, Odaje reserves the right to refuse orders for large quantities of the same product, starting at three identical items.
Our product offers are valid for as long as the products are displayed on the website and while stocks last, except for promotional offers identified as such on the website. If a product becomes unavailable after you place your order, we will notify you by email. Your order will be cancelled automatically and your bank account will not be debited.


INVOICING 

The invoice is sent to the customer at the address provided when placing the order. The applicable price is the price in effect when the customer places the order. Odaje accepts no liability for errors in the customer information entered when placing an order.

 

DELIVERY AND SHIPPING 

Items are delivered within 1 to 7 working days of the order being placed throughout mainland France. This timeframe is indicative and may vary depending on item availability. Odaje cannot be held liable if this timeframe is exceeded, nor will any delay entitle the customer to terminate the contract or claim damages. If goods have not been delivered within one month of the order date, Odaje will issue a refund by cheque or bank transfer. Parcels are delivered by the postal service or an express carrier to the address provided when the order was placed. Odaje is therefore unable to guarantee a precise delivery time. Risk passes to the customer when the goods are delivered. Odaje cannot be held liable for failure to fulfil its contractual obligations due to force majeure, including, but not limited to, war, riots, insurrection, transport disruption, import problems, strikes, shortages, fire, earthquakes, storms or floods.

 

CONFORMITY AND DEFECTS 

The customer must inspect the goods on delivery. Any issues may be noted on the delivery slip presented by the carrier or reported to contact@odaje.com within 48 hours. This email address is protected against spam bots; you must enable JavaScript to view it. Complaints concerning visible defects in delivered goods will be considered only if reported in writing within 48 hours of delivery. The customer must include an explanatory letter and the goods concerned in their original packaging. Odaje undertakes to accept the return of, exchange or refund defective goods, but will not be required to pay damages. Shipping costs are borne by the customer.

 

RIGHT OF WITHDRAWAL 

For products purchased online, the customer has 15 working days from the date of delivery to exercise their right to cancel the order. The postmark or the date on the notice that the goods are available for collection marks the start of this period. A return or cancellation may concern all or part of the order. Odaje covers return shipping costs for returns from France and the European Union (excluding Switzerland). For orders placed outside the European Union, return shipping costs are the customer’s responsibility. You can send your parcel to the following address, including your name, the reason for the return and your order number: ODAJE C/O EFILOG LOGISTIQUE 2 RUE DES TAILLANDIERS 72800 LE LUDE France. A full or partial refund will be issued no later than 15 working days after Odaje receives the returned goods. The refund will be made by bank transfer to the customer using the details provided when the order was placed. Returned products that are damaged, incomplete, soiled or without their original packaging will not be accepted, exchanged or refunded. More than 15 days after the date of purchase, goods will not be accepted for return, exchanged or refunded.

 

 


DATA PROTECTION AND COOKIES

DATA PROCESSING

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller is ONAPP SAS (“Odaje”).
Odaje’s contact details are as follows:
  • Postal address: 32 rue de Paradis, 75010 Paris, FRANCE
  • Email: contact@odaje.com

Odaje informs users that a data protection officer has been appointed and that they may raise any questions about the processing of their personal data with this officer. Users can contact the data protection officer at rgpd@odaje.com or by post at Odaje - ONAPP, 32 rue de Paradis, 75010 Paris, FRANCE.


WHAT TYPES OF PERSONAL INFORMATION DOES ODAJE COLLECT?

Odaje may collect the following personal information from users of the Odaje website through the relevant forms: name, email address, postal address, telephone number, date of birth, gender and payment information when a user visits the website, registers, places an online order, contacts Odaje or takes part in Odaje promotions or surveys. Odaje also collects information about users’ browsing activity on the website and their interactions with the brand. All personal data collected by Odaje comes from the user, except for contact details that may be provided to us by friends or family members, particularly for sending gifts.


WHY DO WE PROCESS PERSONAL DATA?

The user’s personal data will be processed for the following purposes, as applicable:
  • Managing and processing website registrations and online purchases. We use the customer’s personal information to process and dispatch their order and to update them by email on its status.
  • Managing and sending information about exclusive promotions, the latest arrivals and personalised information tailored to users’ and customers’ profiles, interests and needs by email, SMS or post. Sending this information involves profiling users by using their personal data, purchase history where applicable, and information about their browsing activity on the website to assess aspects of their personal preferences and provide marketing communications tailored to their profiles.
  • Respond to requests to exercise rights of access, rectification, erasure and objection, as well as to questions and complaints.
  • Managing alerts when a particular type of item becomes available on the website.
  • Managing and issuing documents confirming the sale: invoices.


HOW LONG WILL WE KEEP THE DATA?

Odaje will retain personal data for as long as reasonably necessary for the processing purposes described above. Users can update their information in their customer account at any time or request its deletion by writing to us at contact@odaje.com.


WITH WHOM MAY WE SHARE THE DATA?

The user’s personal data may be disclosed to the following recipients:
  • Government departments and public bodies when required by tax, employment, social security or any other applicable regulations.
  • Companies responsible for processing data, such as Odaje’s service providers (ERP providers, communications providers, agencies, etc.).

In all cases, third parties with whom certain personal data is shared will have first certified that they have adopted appropriate technical and organisational measures to protect it. Odaje does not sell customer data to third parties under any circumstances.

HOW IS PERSONAL DATA PROTECTED?

The website www.odaje.com uses information security measures such as firewalls, access control procedures and encryption mechanisms to prevent unauthorised access to data and ensure its confidentiality. For this purpose, users agree that Odaje may collect this data for the authentication required by access controls. All transactions carried out on the website also use secure payment systems. Confidential payment data is sent directly and in encrypted form (SSL) to the relevant institution. Odaje states that it has adopted all the technical and organisational measures necessary to ensure the security and integrity of the personal data it processes and to prevent its loss, alteration and/or access by unauthorised third parties.

WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

You have the following rights, which you can exercise by emailing contact@odaje.com: Right of access: you have the right to know whether Odaje processes personal data about you and to access the personal data Odaje holds about you. Right to rectification: you have the right to ask Odaje to correct inaccurate personal data or complete incomplete data. If you are registered on our website/app, you can more easily correct it yourself by updating your profile. Right to erasure/right to be forgotten: you can ask us to delete personal data when, among other reasons, it is no longer needed for the purposes for which it was collected. Right to restriction: you have the right to request that the processing of your data be restricted. In that case, we will retain it only to establish, exercise or defend legal claims. Right to data portability: you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller when processing is based on consent or a contract and is carried out by automated means. Right to object: you can object to the processing of personal data based on Odaje’s public or legitimate interest, including profiling. In that case, Odaje will stop processing the data unless there are compelling legitimate grounds for doing so or the processing is necessary to establish, exercise or defend potential legal claims. Automated individual decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effects concerning you or similarly significantly affects you. However, this right cannot be exercised if the decision is necessary to enter into or perform a contract between you and Odaje; if it is authorised by the law applicable to Odaje, provided that appropriate measures are in place to safeguard your rights, freedoms and legitimate interests; or if it is based on your explicit consent.


USE OF COOKIES

WHAT ARE COOKIES AND HOW DO WE USE THEM?

Under its own responsibility or that of a third party engaged to provide tracking services, Odaje may use cookies when a user browses the website. Cookies are files sent to the browser by a web server to record the user’s activity while browsing. Cookies allow the server to recognise the user’s web browser and make browsing as easy as possible. For example, they allow registered users to access areas, services, promotions or competitions reserved exclusively for them without having to register on every visit. Cookies are also used to measure audience and traffic metrics and to monitor progress and the number of visits. The cookies used by the website are associated only with anonymous users and their computers and do not provide information from which users’ personal data can be inferred. Some cookies are used by third parties (e.g. Google) to provide Odaje with data on the effectiveness of its promotions. Under no circumstances do cookies obtain personal information that identifies a particular user. The cookies used on the website are temporary and are intended solely to make subsequent data transmission more efficient. No cookie used on the website will remain valid for more than two years. Users can configure their browsers to be notified when cookies are received and to refuse their installation on their devices. Deleting or disabling Odaje cookies may prevent users from accessing certain website features. Users do not need to allow cookies to use the website, but they will need to log in again to each service that requires prior registration or login.

 

WHAT TYPES OF COOKIES DOES ODAJE USE?

Odaje uses three types of cookies:

  • Technical cookies: these allow users to browse the website and use features such as the shopping basket.

  • Analytics cookies: Odaje uses Google Analytics cookies to count the number of users visiting the website. These cookies make it possible to measure and analyse how users browse the website. This information enables Odaje to continually improve its services and make the purchasing process easier for users. To learn more, you can consult the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • Personalisation cookies: when users browse or shop on the website, it remembers their preferences, such as their tastes or preferred language. These cookies make browsing easier, faster and more personalised for users.

 


EMAIL OPEN TRACKING (TRACKING PIXEL)

Odaje uses a tracking pixel (an invisible image embedded in its emails) in marketing communications sent by email. This tracker records whether an email has been opened for the following purposes:

  • Adjust how often emails are sent so as not to overload the user’s inbox;
  • Better understand the user’s interests in order to send them more relevant communications;
  • Improve the personalisation of the content offered.

This tracking pixel requires the user’s prior consent, in accordance with the recommendations of the French Data Protection Authority (CNIL). Users can opt out of this tracking at any time without affecting their subscription to Odaje’s marketing communications by clicking the following link: Manage preferences or by emailing us at contact@odaje.com

The data obtained through this tracking is processed by our email service provider, Klaviyo.