These terms and conditions of sale apply to all sales of Odaje products to consumers through www.odaje.com. By placing an order, the customer accepts these terms and conditions of sale in full. They take precedence over any other terms and conditions of sale unless the seller expressly agrees otherwise.

Items displayed on the website are available while stocks last. If a charge is initiated or collected for an order containing an unavailable item, Odaje undertakes to offer a credit note or refund the customer within 15 days. Odaje undertakes to notify customers by email if they have ordered an unavailable item.

The prices applicable to orders are those displayed on www.odaje.com when the order is placed. Prices include all taxes, exclude delivery charges and are governed by French law. The seller may change prices at any time without notice, particularly if tax or economic conditions change. Ordered items must be paid for online in euros. Any bank charges arising from payment are payable by the customer. Delivered goods remain the seller’s property until payment has been received in full. Online payment can be made by bank card or using a PayPal account. The payment methods accepted through our secure Payplug platform are all European and international Visa and MasterCard credit and debit cards. This includes Electron (Visa) and Maestro (Mastercard) cards. We also accept all French cards in the CB network, even if they are not affiliated with Visa or MasterCard. Customers may also pay for their orders through the secure PayPal platform. These platforms comply with the applicable rules of the accepted card networks.

Odaje does not intend to sell the products offered in large quantities. Odaje therefore reserves the right to refuse orders for large quantities of the same product, starting from 3 identical items.
Our product offers are valid for as long as the products are displayed on the website, subject to stock availability, excluding promotional offers identified as such on the websites. If a product becomes unavailable after you place your order, we will inform you by email. Your order will be cancelled automatically and your bank account will not be charged.

The invoice is sent to the customer at the address provided when placing the order. The applicable price is the price in effect when the customer places the order. Odaje accepts no responsibility for errors made when entering customer information during the ordering process.

Items are delivered within 1 to 7 working days of the order being placed throughout mainland France. This timeframe is indicative and may vary depending on item availability. A delay beyond this timeframe cannot under any circumstances be held against Odaje or give rise to termination of the contract or any compensation for damages. If goods have not been delivered within one month of the order date, Odaje will refund them by cheque or bank transfer. Parcels are delivered by the postal service or an express courier to the address provided when the order was placed. Odaje therefore cannot guarantee a specific delivery time. Risk passes to the customer when the goods are delivered. Odaje cannot be held liable for failure to fulfil its contractual obligations due to force majeure, including but not limited to war, riots, insurrection, transport disruption, import problems, strikes, shortages, fire, earthquakes, storms or flooding.

The customer must inspect the goods on delivery. Any reservations should be noted on the delivery slip presented by the carrier or sent to contact@odaje.com within 48 hours. This email address is protected from spam bots; you must enable JavaScript to view it. Complaints concerning visible defects in delivered goods will only be considered if reported by post within 48 hours of delivery. The customer must include an explanatory letter and the goods concerned in their original packaging. Odaje undertakes to accept the return of, exchange or refund defective goods, but will not be liable to pay compensation. Shipping costs are payable by the customer.

For products purchased online, customers have 15 working days from the date of delivery of the goods to exercise their right to withdraw from the order. This period begins on the date of the postmark or the receipt confirming that the goods have been made available. A return or cancellation may cover all or part of an order. Odaje covers return shipping costs for all returns from France and the European Union (except Switzerland). For orders placed outside the European Union, return shipping costs are payable by the customer. You may send your parcel to the following address, including your name, reason for returning it and order number: ODAJE C/O EFILOG LOGISTIQUE 2 RUE DES TAILLANDIERS 72800 LE LUDE France. A full or partial refund will be made within a maximum of 15 working days after Odaje receives the returned goods. The refund will be made by bank transfer to the customer using the details provided when the order was placed. Returned products that are damaged, incomplete, soiled or without their original packaging will not be accepted, exchanged or refunded. More than 15 days after the date of purchase, goods will not be accepted for return, exchanged or refunded.

The data controller is ONAPP SAS (“Odaje”).

Odaje’s contact details are as follows:

• Postal address: 32 rue de Paradis, 75010 Paris, FRANCE
  
• Email: contact@odaje.com

Odaje informs users that a data protection officer has been appointed and that they may contact the officer with any questions about the processing of their personal data. 

Users may contact the data protection officer at: rgpd@odaje.com, postal address: Odaje - ONAPP 32 rue de Paradis, 75010 Paris, FRANCE.

Odaje may collect the following personal information about users of its website through the relevant forms: name, email address, postal address, telephone number, date of birth, gender and payment information when a user visits the website, registers, places an online order, contacts Odaje or takes part in Odaje promotions or surveys. Odaje also collects information about how users browse the website and interact with the brand. All personal data collected by Odaje comes from the user, except for contact details that may be provided by friends or family members, particularly when sending gifts.

Users’ personal data will be processed for the following purposes, as applicable:

• Management and development of website registration and online purchases. We use customers’ personal information to process and dispatch their orders and to inform them by email of their order status.
• Management and delivery of information about exclusive promotions, the latest arrivals and personalised information tailored to users’ and customers’ profiles, interests and needs by email, SMS or post. Sending this information involves creating user profiles using personal data, purchase history where applicable, and information about website browsing activity to assess certain aspects of personal preferences and provide marketing communications tailored to each profile.
• Responding to requests to exercise rights of access, rectification, erasure and objection, as well as to questions and complaints.
• Management of alerts when a particular type of item becomes available on the website.
• Management and issuance of documents confirming the sale: invoices.

Odaje will retain personal data for as long as reasonably necessary for the processing purposes described above. Users may change their information at any time in their customer account or ask us to delete it by writing to contact@odaje.com.

Users’ personal data may be shared with the following recipients:

• Government authorities and public bodies where required by tax, employment, social security or other applicable regulations.
• Companies responsible for processing data, such as Odaje’s service providers (ERP providers, communications companies, agencies, etc.).

In all cases, third parties with whom certain personal data is shared will have confirmed in advance that they have adopted appropriate technical and organisational measures to protect it. Odaje never sells customer data to third parties.

The www.odaje.com website uses information security measures such as firewalls, access control procedures and encryption to prevent unauthorised access to data and ensure its confidentiality. For this purpose, users agree that Odaje may collect this data for the relevant access-control authentication. In addition, all transactions on the website are carried out through secure payment systems. Confidential payment details are sent directly to the relevant institution in encrypted form (SSL). Odaje confirms that it has adopted all the technical and organisational measures necessary to ensure the security and integrity of the personal data it processes and to prevent its loss, alteration and/or access by unauthorised third parties.

You have the following rights, which you can exercise by emailing contact@odaje.com: Right of access: you have the right to know whether Odaje processes personal data about you and to access the personal data Odaje holds about you. Right to rectification: you have the right to ask Odaje to correct inaccurate personal data or complete incomplete data. If you are registered on our website/app, you can correct it more easily by editing your profile directly. Right to erasure/right to be forgotten: you may ask us to delete personal data where, among other reasons, it is no longer needed for the purposes for which it was collected. Right to restriction: you have the right to request that the processing of your data be restricted. In that case, we will retain it only to pursue or defend legal claims. Right to data portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where processing is based on consent or a contract and is carried out by automated means. Right to object: you may object to the processing of your personal data based on Odaje’s public or legitimate interests, including profiling. In that case, Odaje will stop processing the data unless there are compelling legitimate grounds to continue or it is necessary to pursue or defend potential claims. Automated individual decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effects concerning you or similarly significantly affects you. However, this right cannot be exercised if the decision is necessary to enter into or perform a contract between you and Odaje; if it is authorised by law applicable to Odaje, provided that appropriate measures are in place to protect your rights, freedoms and legitimate interests; or if it is based on your explicit consent.

Odaje may use cookies when a user browses the website, either under its own responsibility or through a third party engaged to provide tracking services. Cookies are files sent to the browser through a web server to record the user’s activity while browsing. Cookies allow the server to recognise the user’s web browser and make browsing as easy as possible. For example, registered users can access areas, services, promotions or competitions reserved exclusively for them without having to sign in on every visit. Cookies are also used to measure audience size and traffic statistics and to monitor progress and the number of visits. The cookies used by the website are associated only with anonymous users and their computers and do not provide information from which users’ personal data can be inferred. Some cookies are used by third parties (e.g. Google) to provide Odaje with data on the effectiveness of its promotions. Under no circumstances do cookies obtain personal information that identifies a particular user. The cookies used on the website are temporary and serve only to make subsequent data transmission more efficient. No cookie used on the website will remain valid for more than two years. Users can configure their browsers to notify them when cookies are received and to refuse their installation on their devices. If users delete or disable Odaje cookies, they may be unable to access certain website features. Users do not need to allow cookies to be installed to use the website, but they will have to sign in again for each service that requires prior registration or a login.

Odaje uses three types of cookies:

• Technical cookies: these allow users to browse the website and use features such as the shopping basket.
• Analytics cookies: Odaje uses Google Analytics cookies to count the number of users visiting the website. These cookies help measure and analyse how users browse the website. This information helps Odaje continually improve its services and make shopping easier for users. To learn more, you can view the Google Analytics privacy page here
  
• Personalisation cookies: when users browse or shop on the website, it remembers their preferences (for example, their tastes or preferred language). These cookies make browsing easier, faster and more personalised for users.

Odaje uses a tracking pixel (an invisible image embedded in its emails) in marketing emails. This technology records whether an email has been opened for the following purposes:

• Adjust the frequency of emails so as not to overload the user’s inbox;
• Better understand users’ interests so we can send them more relevant communications;
• Improve the personalisation of the content offered.
  

This tracking technology requires the user’s prior consent, in accordance with the recommendations of the French Data Protection Authority (CNIL). Users may opt out of this tracking at any time without affecting their subscription to Odaje’s marketing communications by clicking the following link: Manage preferences or by emailing us at contact@odaje.com

The data generated by this tracking is processed by our email service provider, Klaviyo.