DELIVERY AND SHIPPING

Items are delivered within 1 to 7 working days from the date of the order throughout mainland France. This timeframe is indicative and may vary depending on item availability. Odaje cannot be held liable for any delay beyond this timeframe, nor may such a delay give rise to termination of the contract or any compensation or damages. If goods have not been delivered more than one month after the dispatch date, Odaje will refund them by bank transfer. Parcels are delivered by La Poste, Mondial Relay or an express carrier to the address provided when the order was placed. Odaje therefore cannot guarantee a precise delivery time. Risk passes to the customer upon delivery of the goods. Odaje cannot be held liable for failure to fulfil its contractual obligations due to force majeure, including but not limited to war, riots, insurrection, transport disruption, import problems, strikes, shortages, fire, earthquakes, storms or floods.

CONFORMITY AND DEFECTS

Customers must inspect the goods upon delivery. Any reservations should be noted on the delivery slip presented by the carrier or sent to contact@odaje.com within 48 hours. This email address is protected from spam bots; you must enable JavaScript to view it. Complaints concerning visible defects in delivered goods will only be considered if reported by email within 48 hours of delivery.
The submission must include an explanatory letter from the customer and the goods concerned in their original packaging. Odaje undertakes to accept the return of, exchange or refund defective goods, but is not required to pay damages. Shipping costs are not borne by the customer.

RIGHT OF WITHDRAWAL

For products purchased online, the customer has 15 calendar days from the date of purchase to exercise the right to withdraw from the order. The postmark or the date on the receipt confirming that the goods were made available marks the start of this period. A return or cancellation may concern all or part of the order. Odaje covers return shipping costs for all returns from France and certain European Union countries. For orders placed outside these countries, return shipping costs are borne by the customer. You may send your parcel to the following address, including your name, the reason for the return and your order number: ODAJE C/O EFILOG LOGISTIQUE 2 RUE DES TAILLANDIERS 72800 LE LUDE France. A full or partial refund will be issued within a maximum of 30 working days after ODAJE receives the returned goods. The refund will be made by bank transfer to the customer using the details provided when the order was placed. Returned products that are damaged, incomplete, soiled or without their original packaging will not be accepted, exchanged or refunded. More than 15 days after the date of purchase, goods will not be accepted for return, exchanged or refunded.