Our delivery and returns policy
DISPATCH OF YOUR PARCEL
PLEASE BE PATIENT, IT’S ON ITS WAY… Good news if you’re an early bird: orders placed before 11.30 am are dispatched the same day (excluding weekends and public holidays)! And if you can’t wait, don’t worry: you can track your order with almost all our carriers. For orders delivered to a shop or by Mister Pasha, simply contact our friendly customer service team, who will be happy to update you on your precious parcel. Of course, shipping fees include preparation, packaging and postage. However, if you would like delivery outside mainland France, the carrier may charge administrative and/or customs fees. So be smart, make things easy and put all your items in one order! Invite your friends to order with you, too! Please note that once orders have been placed, we unfortunately cannot combine separate orders, and shipping fees will apply to each one. Don’t say we didn’t warn you…
RETURNS AND REFUNDS
NOT SATISFIED? Don’t worry! If the size isn’t right or you’ve changed your mind (what a shame), you have 15 days after receiving your order to return it. But please note: we can only accept products returned in perfect condition and in their original boxes. So don’t go dancing in your shoes if you don’t intend to keep them — we may not be able to take them back afterwards! As a little bonus, if you’re in Paris, Bordeaux or Toulouse, you can return your purchase directly to one of our shops. You can find their addresses HERE. For everyone else, please know that we’re doing our best to open new shops across France. Please be patient: Odaje is on its way.
Of course, we cover return shipping from mainland France and the following European countries:
Spain, Italy, Germany, Portugal
Luxembourg, Belgium, Austria
Poland, Finland, Sweden, Denmark, the Netherlands
To make a return, simply submit a request for the relevant order from the "Your order history" section of your customer account.
- Click "Order Tracking & Returns"
- Click "Request a return"
- Follow the steps in the process. A return request will then be opened so you can obtain a return label and track every step. And that’s it!
Unfortunately, we cannot yet cover return shipping for orders placed from the rest of the world. You can send your parcel to the following address, making sure to include your name, reason for the return, order number and a little note for our team:
- ODAJE C/O EFILOG LOGISTIQUE
- 2 RUE DES TAILLANDIERS
- 72800 LE LUDE FRANCE
And what about your money? Don’t worry, Odaje has you covered. Your refund (in full or in part) will be issued within a maximum of 15 working days of receiving your parcel. We issue refunds by bank transfer to the customer using the details provided when the order was placed. So please fill in your details carefully! It should go without saying — you’re sensible people — that products returned damaged, incomplete, dirty or without their original packaging cannot be accepted, exchanged or refunded. We’re kind, but there are limits. One last important point: don’t leave it too long, because once 15 days have passed since delivery, items can no longer be returned, exchanged or refunded. All clear? If you have any questions, you know where to find us! (At customer service, of course.)
Please note that purchases made from one of our stockists or through a marketplace are handled directly by them, so please contact them directly.