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Unfortunately, once your order has been processed, we cannot cancel it. Once an order has been confirmed, it cannot be changed.

If after placing your order you receive a cancellation email, this may mean that our warehouses are out of stock when we process your order. We apologise for this. You will receive an email from our customer service department confirming the cancellation of your order.

At Odaje, we are keen to offer you quality and managers. If despite all our quality controls the pair of shoes presents a defect upon receipt of your order, we invite you to contact our customer service at the following address contact@odaje.com and to join photos as well as a trace of your Purchase (invoice, receipt) so that we can find the best solution possible.

Promotion codes and discount vouchers do not work on products already discounted during defined sales and promotional periods (sales, black friday etc)

You can only use one code at a time and they cannot be combined.

Here are the accepted payment methods via our secure platform:
Carte Bleue
E-Carte Bleue
Visa and Visa Electron
Maestro
MasterCard
PayPal
Alma (installments in 3 payments from €150)

To use your discount code, simply enter it in the "Gift card and promo code" box above the price details in your cart. Then click "Apply" to have the code recognized, and your order total will be updated automatically.

To use a store credit on the website, the process is exactly the same as using a discount code!

If you wish to use a store credit created in one of our shops on the site, you must first contact our customer service so that we can convert your store credit to make it valid on the site.

Odaje now gives you the opportunity to buy gift cards on the site to treat your loved ones!

Create and order your gift card in a few clicks: the card is sent to the email address of your choice and for the date of your choice!

It is valid for one year from the receipt of the email and can be used one or several times on our site or in store.

Click on Gift Card at the bottom of the page!

To benefit from the 3 interest-free payments option, the total order amount must be at least €150. Simply select the Alma payment method to pay your first installment and spread out the remaining installments. Three payments will be automatically deducted once a month (every 30 days). However, you can postpone your installments if needed and modify your payment methods at any time.

If you encounter difficulties making your payment, check that the information you entered is correct. Also, try refreshing the page. If it still doesn't work, you can attempt to place your order from another browser (Safari, Google Chrome, etc.)

Finally, as a last resort, you can use another card or select a different payment method.

If you have had a payment refused, call your bank or PayPal for further information. As a last resort, you can use another card or select another payment method. Please do not hesitate to contact us if you are still unsuccessful.

Your package is shipped the same day as your order, provided it is placed before 11:30 AM (excluding weekends and public holidays). You can find our various delivery times by visiting the Shipping section of our FAQ.

Once your package is shipped, you will be notified by email. You will then receive the tracking number provided by the carrier you selected.

You can track the progress of your package at any time using the tracking number on the carrier's website.

Our sizing advice and care advice are displayed on each product sheet. 👟

If a product is unfortunately marked as unavailable, you can set up an alert to be notified by email as soon as it becomes available again! If you are logged into your customer account, simply click the "Notify me" button on the product page. If you are not logged in, you can follow the same procedure by providing the email address where you wish to be notified.

At Odaje, we are keen to offer you quality and managers. If despite all our quality controls the pair of shoes presents a defect upon receipt of your order, we invite you to contact our customer service at the following address contact@odaje.com and to join photos as well as a trace of your Purchase (invoice, receipt) so that we can find the best solution possible.

If the size doesn't suit you, or if you simply changed your mind, you have 30 days after receiving your order to return it. However, please note that only products returned in perfect condition, unworn, unsoiled, and in their original boxes will be accepted.

Depending on the country you are in, return procedures may vary.

To find the return procedures, please visit our FAQ, section Returns and Refunds.

You can track your return via the tracking link you received by email when you requested your return.

Une fois votre colis réceptionné dans notre entrepôt et votre article validé par nos soins, le remboursement aura lieu dans un délai maximum de 15 jours.

Notez bien que tous les achats effectués chez l'un de nos revendeurs ou sur une marketplaces sont directement traités par ces derniers, nous vous invitons donc à les contacter directement.

Si vous souhaitez modifier les informations relatives à votre compte client, nous vous invitons à nous envoyer un email à contact@odaje.com.

Nous pourrons uniquement modifier votre nom, prénom, email, adresse postale et numéro de téléphone.

If you would like to receive our newsletters, all you have to do is enter your email address at the bottom of each page in the Newsletter section and then confirm by clicking on the little arrow. br/>
If you no longer wish to receive our newsletters, simply click on ‘Unsubscribe’ at the bottom of the e-mail and indicate the reason for your choice.

If you've mislaid your password don't panic, there's a very simple way to recover it. When you're on the login page for your account, just click on ‘Forgot your password?’ and follow the instructions.